Alpha support · replies from a real person
thicket is an early-stage app run by a small team, so support is direct. Email us and you'll get a reply from someone who actually works on the app. We aim to respond within a few days.
Email hello@getthicket.app
How do I report a problem in the app?
The fastest route is in-app feedback, under Settings. It attaches your app version and device automatically, which usually saves a round trip. Reports go straight to the team and get read.
Why didn't my check-in work?
Check-ins are GPS-verified, so they need location permission granted and a reasonable signal. Tree cover and buildings can throw off a fix. If you were genuinely at the park and it wouldn't verify, email us with the park name and roughly when you tried, and we'll look at it.
A park is missing, misplaced or closed. How do I fix it?
Park data comes from public sources and is not perfect. Use "Park Issue?" on the park's page in the app, or email us the park name and what's wrong. Missing parks can be submitted from within the app too.
How do I delete my account and my data?
You can delete your account and everything attached to it from Settings → Delete Account. It removes your check-ins, XP, streaks, badges, profile, and uploaded photos, and revokes your sign-in. It can't be undone. If you can't get into your account to do this, email us from the address you signed up with and we'll handle it.
Deleting your account covers exactly what goes, what stays and why, and how backups are handled.
What we collect and why is spelled out in the Privacy Policy.
How do I get alpha or beta access?
The alpha is open, so you can install it today. The download page has the iPhone (TestFlight) and Android (Firebase App Distribution) links. If you'd rather wait for the public beta, join the waitlist instead.
What if my question isn't answered here?
Email hello@getthicket.app. Bug reports, feature ideas, and complaints are all welcome. This early on they're the most useful thing you can send us.