thicket support

Pilot support · replies from a real person

thicket is an early-stage pilot run by a small team, so support is direct: email us and you'll get a reply from someone who actually works on the app. We aim to respond within a few days.

Email: hello@getthicket.app

Reporting a problem in the app

The fastest route is in-app feedback, under Settings. It attaches your app version and device automatically, which usually saves a round trip. Reports go straight to the team and get read.

A check-in didn't work

Check-ins are GPS-verified, so they need location permission granted and a reasonable signal. Tree cover and buildings can throw off a fix. If you were genuinely at the park and it wouldn't verify, email us with the park name and roughly when you tried, and we'll look at it.

A park is missing, misplaced, or closed

Park data comes from public sources and is not perfect. Use "Park Issue?" on the park's page in the app, or email us the park name and what's wrong. Missing parks can be submitted from within the app too.

Account, data, and deletion

You can delete your account and everything attached to it from Settings → Delete Account. It removes your check-ins, XP, streaks, badges, and profile, and revokes your sign-in. It can't be undone. If you can't get into your account to do this, email us from the address you signed up with and we'll handle it.

What we collect and why is spelled out in the Privacy Policy.

Alpha and beta access

Applications for the alpha go through the apply page. If you're outside the pilot area or not ready to apply, email us to join the beta waitlist instead.

Anything else